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London, Greater London, United Kingdom Tala Full time{"title": "Retention Growth Manager", "description": "Drive Customer Loyalty and Growth at TalaTala, a pioneering digital-first women's activewear company, is seeking a dynamic Retention Growth Manager to lead our retention strategy during a 10-month fixed-term contract. As a key member of our team, you will be responsible for driving growth from our...
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London, Greater London, United Kingdom Tala Full time{"title": "Retention Growth Manager", "description": "Drive Customer Loyalty and Growth at TalaTala, a pioneering digital-first women's activewear company, is seeking a dynamic Retention Growth Manager to lead our retention strategy during a 10-month fixed-term contract. As a key member of our team, you will be responsible for driving growth from our...
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London, Greater London, United Kingdom Tala (We are Tala Ltd) Full timeTala Ltd: Retention Growth ManagerTala Ltd, a pioneering digital-first women's activewear company, is seeking a dynamic and results-driven Retention Growth Manager to lead and execute our retention strategy during a 10-month fixed-term contract. As a key member of our Performance Marketing team, you will be responsible for driving growth from our existing...
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London, Greater London, United Kingdom Tala (We are Tala Ltd) Full timeRetention Growth ManagerTala, a pioneering digital-first women's activewear company, is seeking a dynamic and results-driven Retention Growth Manager to lead and execute our retention strategy during a 10-month fixed-term contract. As a key member of our team, you will be responsible for driving growth from our existing customers, leveraging your expertise...
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Retention Growth Manager
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Retention Growth Manager
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Retention Growth Manager
1 month ago
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Retention Growth Manager
3 weeks ago
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Senior Manager of Customer Retention and Growth
2 months ago
We are seeking a highly experienced Senior Manager of Customer Retention and Growth to join our Customer Success team at Intuit Inc. This is a key leadership role that will drive the development and execution of customer retention and growth strategies across our Canadian market.
Key Responsibilities- Develop and Execute Customer Retention and Growth Strategies: Design and drive the customer success retention and monetization strategy, aligned to both the global Customer Success 'growth and retention' strategy, and the Intuit Canada and Global growth markets retention strategy.
- Improve Existing Initiatives: Continuously improve existing initiatives to achieve retention and monetization targets - including customer onboarding, cancellation saves, and AI-driven upsell recommendations.
- Experimentation and Innovation: Ideate, design, and run experiments to quantify the expected impact of proposed initiatives before formally launching them across the market.
- Program Management: Programme manage the implementation of programs - whether that be delivered by our outsourced BPO partners, in-house team members, or through digital interventions.
- Metrics and Reporting: Design the establishment of lagging and leading indicators to report on the success of our retention and monetization strategy - and confidently present impact and insights to key stakeholders and leadership.
- Cross-Functional Collaboration: Manage cross-functional relationships across Product, Marketing, Analytics & Data Science to bring together a cohesive growth and retention plan for the local market.
- Global Collaboration: Work with global peers and stakeholders in Canada, London, Sydney, and US markets to understand local priorities, share new ideas, experiments, and successes - to support our 'global by design' principles.
- Business Case Development: Development of business cases for tech and resource investment to accelerate the roll out of AI and platform capabilities.
We are looking for a commercially savvy and strategic thinker who has a proven track record of exceeding revenue targets in the 1:many customer success space. You should have strong business acumen, and be able to connect the dots between the customer success strategy with regional strategic priorities.
- Commercial Acumen: You have a proven track record of exceeding revenue targets in the 1:many customer success space.
- Strategic Thinking: You have strong business acumen, and can connect the dots between the customer success strategy with regional strategic priorities.
- Operational Excellence: You feel comfortable getting into the nitty-gritty of how we implement initiatives, and tweak processes to drive efficiencies.
- Data-Driven Decision Making: You are confident digging into the numbers to quantify ROI, articulate impact, and identify focus areas for continuous improvement.
- Influencer: You are a people person, and amplify our impact in collaboration with your peers and stakeholders.
- Effective Communication: You will have excellent written and verbal communication skills, including an ability to communicate complex issues simply.
- Experience: 4+ years of experience leading customer success, retention lifecycle, or similar role, ideally in a SaaS organization.
- Leadership Experience: 3+ years of experience in leading a team of individual contributors driving growth and retention programs.
- Strategy Development: 3+ years of experience in generating retention and growth strategies for the business.
- Education: Degree qualified, such as MBA, preferably in a related field or equivalent work experience.
The role is Toronto-based, aligned to our hybrid work policy.
