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Customer Retention and Growth Strategist

2 months ago

London, Greater London, United Kingdom Soldo Italy Full time
About the Role

We are seeking a talented and commercially-minded individual to join our team as a Customer Retention and Growth Manager. Reporting to the Head of Customer Management, you will play a key role in driving value, growth, and retention of our existing customer portfolio.

Key Responsibilities
  • Analyse and manage complex data sets to drive insights and reporting.
  • Develop and execute growth opportunities in collaboration with cross-functional teams, including Marketing, Sales, Customer Success, and Business Intelligence.
  • Build long-term relationships with customers to enhance customer satisfaction, maximising revenue and lifetime value.
Requirements
  • Experience in marketing automation tools such as Marketo, Salesforce, Intercom, or similar messaging marketing tools.
  • Excellent command of all marketing tactics, including marketing automation and smart list optimisation.
  • Experimental mindset with the ability to apply testing methodologies to assess the success of activities.
  • Strong time management skills and the ability to multi-task.
What We Offer
  • Competitive salary and OTE.
  • Private healthcare for you and your family.
  • Genuine career development opportunities, including an annual £500 career development budget.
  • Access to training and development, including a mentoring program, workshops, and the opportunity to progress onto our leadership program.
  • Flexible working options, including working from home or our Marylebone office.
  • 60 days' work anywhere, even outside the UK if you want.
  • 25 days' off a year, plus public holidays, plus extra days off on Christmas Eve, New Year's Eve, and on your Birthday.
  • Up to 2 volunteering days per year.
  • Your own personal company Soldo card.
  • Tax-efficient bike to work scheme.