Senior Customer Value and Retention Strategist

2 weeks ago

London, Greater London, United Kingdom Utility Warehouse Full time

Senior Customer Value and Retention Strategist

This is a hybrid role working from our central London hub 2 days per week.

We're on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings

We're aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

We put people first. It's all about you..

We're looking for a seriously commercial CLV and Retention Manager to join our Commercial Development team. At a time that we are doubling down on our growth ambitions, this role will be highly visible and highly impactful

Key Responsibilities

  • Developing and implementing our commercial strategies to increase our customer lifetime value and reduce our customer churn rate.
  • Analysing and building customer insight to identify opportunities to boost our customer retention and challenges that contribute to churn, gaining agreement to plans and then driving implementation through cross-functional teams.
  • Identify possible customer segmentation strategies and appropriate, in-life value building and retention solutions.
  • Developing commercial strategies to build in life customer value . maximising cross and upsales, developing new customer contact opportunities etc.
  • Driving delivery of the plan through collaboration with cross functional teams including service P&L, finance, sales, customer and marketing to align strategies to the retention plan(s).
  • Design customer retention approaches that align with our internal business priority and meet customer/market expectations.
  • Owning and delivering the targets for customer retention and in life value creation

Why Choose Us?

We've got big ambitions so there's going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We'll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We're definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Electric Vehicle scheme
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

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