Customer Retention Strategist

4 weeks ago


London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time
Job Description

Harmonic Operations is seeking a skilled CRM & Retention Manager to elevate customer experience and drive business growth.

Our client is a leading emerging F&B brand, rapidly expanding its customer base and seeking a motivated professional to develop and implement customer retention strategies.

Key Responsibilities:

  • Develop and execute customer retention strategies to maximize customer lifetime value, reduce churn, and increase repeat purchases.
  • Manage and optimize the CRM platform to segment audiences, automate campaigns, and track key metrics.
  • Analyse customer behaviour and data to inform strategies for segmentation, targeting, and campaign personalization.
  • Create and manage loyalty programs to reward and incentivize repeat purchases and customer loyalty.
  • Monitor and report on KPIs such as churn rate, retention rate, customer lifetime value, and campaign performance.

Requirements:

  • At least 2+ years of experience with CRM from an analyst/data perspective.
  • An excellent understanding of retention metrics and how to engage customers through CRM.
  • A passion for analytics, testing, and optimisation.

Salary: £50,000 - £70,000

Location: London



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