Senior Customer Value and Retention Strategist

4 weeks ago

London, Greater London, United Kingdom Utility Warehouse Full time
About the Role

We are seeking a highly skilled Senior Customer Value and Retention Manager to join our Commercial Development team. As a key member of our team, you will be responsible for developing and implementing strategies to maximise customer lifetime value and reduce churn.

Key Responsibilities
  • Develop and implement commercial strategies to increase customer lifetime value and reduce churn
  • Analyse and build customer insight to identify opportunities to boost retention and challenges that contribute to churn
  • Identify possible customer segmentation strategies and appropriate in-life value building and retention solutions
  • Develop commercial strategies to build in-life customer value, maximising cross and upsales, and developing new customer contact opportunities
  • Drive delivery of the plan through collaboration with cross-functional teams
What You'll Get
  • An industry benchmarked salary
  • Share Options and a Save as You Earn scheme
  • Hybrid working, with 2 days in the office
  • Discount on our services and a Cashback Card
  • A matched contribution pension scheme and life assurance
  • Family-friendly policies
  • Electric Vehicle scheme
  • Discounted private health insurance
  • Belonging groups
  • A commitment to helping you develop and grow in your role
About Us

We're Utility Warehouse, on a mission to take the headache out of utilities by providing them all in one place. We're looking for talented individuals to join our team and help us achieve our big ambitions.

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