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Customer Retention Growth Manager
3 months ago
KatKin, a startup dedicated to feline health, is seeking a Customer Retention Growth Manager to enhance customer loyalty during the initial stages of their experience. This position focuses on crafting an exceptional trial journey, informing clients about the advantages of fresh food, and leveraging gamification techniques to foster customer allegiance.
The successful candidate will possess a proactive and innovative approach, with a strong emphasis on making decisions based on data. They should excel in analyzing consumer behavior and working collaboratively with various teams to refine the customer experience.
Key Responsibilities:- Formulating and executing strategies aimed at customer retention
- Performing experiments to enhance critical retention metrics
- Interacting with customers to collect valuable insights
- Facilitating workshops to brainstorm ideas and prioritize initiatives
- Documenting and evaluating project results
- Partnering with other departments to improve customer communication
- Proven experience in leading growth initiatives
- Strong analytical skills with a data-driven mindset
- Creative and proactive approach to problem-solving
- Deep commitment to understanding customer needs
- Exceptional communication abilities
- Self-starter with a knack for resolving challenges
- Experience with direct-to-consumer subscription models
- Familiarity with data visualization tools like Looker and email marketing platforms such as Klaviyo
- Attractive salary package
- Opportunities for career advancement
- Support for professional development
- Welcoming and inclusive workplace culture
- Generous vacation and remote work policies
- Discounts on KatKin products
- Pet-friendly office environment
KatKin is dedicated to cultivating an inclusive workplace where every individual's strengths are recognized. As an equal opportunity employer, we encourage applications from diverse backgrounds. Join us in fostering a culture of diversity and innovation at KatKin.