Global Internal Communications Director

1 week ago

Hatfield, Hertfordshire, United Kingdom Ocado Group Full time
About the Role

As the Internal Communications Manager, you will play a pivotal role in executing Ocado Group's internal communications strategy, reaching a global audience across multiple sites and countries.

In this role, you'll collaborate closely with stakeholders to provide expert guidance on communication strategies and approaches. You will also be responsible for enhancing our channel infrastructure, refining evaluation processes, and spearheading change programs and campaigns aimed at improving the overall employee experience.

Reporting to the Head of Communications, you will manage and mentor an Internal Communications Specialist, ensuring the team delivers impactful and cohesive communication initiatives.

Key Responsibilities:

  • Acting as a trusted advisor to colleagues, including senior leaders, being a sounding board and providing advice, coaching and constructively challenging as appropriate
  • Leading on communication strategies, considering global communication requirements including timezone, language and cultural difference.
  • Utilising analytical approach to include evidence-based best practice comms and engagement techniques and diagnosis of current state: people's perceptions, concerns and needs
  • Applying continuous improvement to communications and channels, informed by insights and metrics to measure sentiment, engagement and colleague involvement.
  • Sharing best practice with the internal communications team and stakeholders across the business, to improve the success of engagement with our channels and employee campaigns.
  • Managing an annual campaign plan to energise and engage employees in our business success, to drive Partner success and support our people agenda
  • Writing and editing content for delivering across all channels, in collaboration with stakeholders and team members.
  • Coaching key stakeholders in effective content creation and conversation opportunities/ techniques; encouraging the use of storytelling as a communication technique at all levels and ensuring shared understanding of content standards.
  • Championing User Generated Content (UGC), promoting a culture of co-creation and colleague involvement
About You

We're looking for a seasoned Internal Communications Manager with a proven track record of delivering impactful employee-facing campaigns. You'll have a strong analytical mindset, with the ability to diagnose situations, research and apply knowledge, develop solutions and implement recommendations.

You'll be an expert in creating and executing a channel strategy, including digital social channels, and have a first-class understanding of developing trends in digital internal communications and engagement.

You'll be able to distil relevant theory and present simple and relatable recommendations to underpin strategy development, and have established experience of influencing colleagues and senior stakeholders and 'pitching' ideas for development.

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