Regional Client Relationship Manager

3 weeks ago

London, Greater London, United Kingdom Skin Analytics Full time

About Skin Analytics

Skin Analytics is a pioneering digital health organization recognized for introducing the first AI-enhanced Skin Cancer pathway, facilitating quicker diagnoses for skin cancer. Our AI as a Medical Device (AIaMD) is currently utilized across numerous NHS organizations, and we are expanding our reach. We are at the forefront of utilizing AI technology to tackle the challenges in Dermatology, ensuring safety and efficiency.

We are a dedicated team striving to create a future where skin cancer is no longer a fatal disease.

Position Overview

As we embark on an exciting growth journey, we are seeking motivated and innovative individuals to join our expanding team of Regional Account Managers.

The Regional Account Manager plays a crucial role in fostering and sustaining relationships with our NHS partners, focusing on client retention while identifying opportunities to enhance the value derived from our solutions to secure successful renewals.

Your responsibilities will include managing a portfolio of accounts within your designated region, establishing yourself as the primary contact for our NHS partners. You will also spearhead engagement strategies for the broader healthcare ecosystem, collaborating with entities such as Integrated Care Systems (ICSs), Cancer Alliances, and Health Innovation Networks.

This position is part of a newly established team with significant growth potential as we scale. With plans to expand our presence within the NHS, this role serves as a pathway to future leadership opportunities, contributing to the development of a dynamic account management team.

You will report directly to our Head of Account Management.

Key Responsibilities

  1. Strategically manage a portfolio of NHS accounts.
  2. Formulate and implement success strategies for each account in your region.
  3. Establish relationships with C-level executives and key stakeholders within the NHS.
  4. Engage proactively with our NHS partners to comprehend their objectives, challenges, and satisfaction levels.
  5. Enhance retention through effective renewal strategies, including business case development, re-procurement, and contracting.
  6. Build strong connections with Key Opinion Leaders (KOLs) who are willing to advocate for our solutions.
  7. Assist in developing strategies to leverage local and national discussions surrounding dermatology.
  8. Facilitate new business opportunities by connecting successes and prospects across the region while addressing marketing needs.
  9. Contribute to the management of our CRM system, ensuring accurate documentation of customer interactions and account metrics.

Candidate Profile

  • 5-7 years of experience in Account Management, Customer Success, Business Development, or Strategy Consulting.
  • Experience within the NHS or the broader healthcare sector.
  • Strong understanding of healthcare workflows and user requirements.
  • Interest in and aptitude for technology.
  • Confidence in leading commercial negotiations, with experience navigating NHS procurement processes.
  • Comfortable in a start-up environment, adept at managing fast-paced projects and agile methodologies.
  • Experience in people management with an interest in future line management opportunities.
  • Exceptional communication skills with the ability to articulate complex technological concepts.
  • Customer-centric mindset with a talent for building trusted relationships.
  • Experience working cross-functionally, acting as a liaison between partners/patients and internal teams (Sales, Product, Engineering, Clinical, etc.).
  • Proactive and results-oriented, willing to take initiative and responsibility.
  • Passionate, driven, and self-motivated.

Development and Support

Upon joining our team, you will benefit from a comprehensive onboarding program. In addition to regular one-on-ones, performance reviews, and informal check-ins, all employees have access to training and professional development opportunities.

Work Environment

This role requires travel as necessary to our NHS partner sites within your assigned region. We support hybrid working arrangements, encouraging some time in the office while also accommodating remote work options.

Benefits

  • Competitive salary.
  • Bonus structure.
  • Share options package, allowing all employees to have ownership in the company.
  • Private healthcare coverage, including partners and children.
  • 25 days of annual leave, with plans to increase to 30 days, plus 8 bank holidays.
  • Company pension plan.
  • Enhanced parental leave, including adoption and fostering.
  • Training budget for professional development.
  • Regular catch-ups and monthly meetings to discuss your ambitions and career plans.
  • Engaging social activities.

Commitment to Diversity

Skin Analytics is committed to fostering diversity and equal opportunities. We strive to build a team that reflects a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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