Front Desk Receptionist

3 days ago


London, Greater London, United Kingdom Marriott International Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Marriott International. As a Front Desk Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges, as well as cashing guests' personal and traveller's cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Requirements
  • Previous experience working within a Front Office environment or similar preferred
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team
  • Good level of English essential
What We Offer
  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Comprehensive Training and Development program
  • Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
  • Recognition programs
  • Meals at work
  • Uniform
  • Enrolment of Perks at Work - Access to unlimited deals of retailers and more
  • 20 days holiday increasing with service
  • Cycle to work scheme
  • Pension & Life Assurance
  • Awards and recognition celebrations


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