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Customer Service Representative

2 months ago

Stockport, United Kingdom Detail 2 Recruitment Limited Full time

About the Company

Our client is a well-established logistics company that operates across multiple pallet networks, handling hazardous and non-hazardous freight. They are seeking an experienced Customer Service Representative to join their team in Stockport.

Customer Service Representative - The Rewards

Competitive salary up to £35,000

Generous pension scheme

20 days holidays + Bank Holidays

Training and development opportunities available

Customer Service Representative - Requirements

Experience working in a Transport / Distribution environment is preferred

Recent UK Road Haulage operational experience is preferred

Excellent telephone manner

Customer Service Representative – Responsibilities

Answering calls and liaising with customers to resolve queries and issues

Liaising with other pallet network depots to chase ETAs and ensure smooth deliveries

Managing customer claims and paperwork

Managing and updating internal and pallet network databases accurately

Calling and emailing suppliers to obtain quotes and arrange bookings

Working with accounts to set up new businesses onto the internal system and booking portal

Providing excellent customer service and developing strong relationships with customers and suppliers