Sales Support Specialist

4 weeks ago

Ely, Cambridgeshire, United Kingdom Faerch Full time
Job Overview

At Faerch, our Internal Sales division collaborates closely with external sales teams, managing quotations, pricing assessments, orders, and various projects. As a Sales Support Specialist, your role will be pivotal in delivering exceptional service to our clients while providing robust assistance to our sales personnel.

Your Key Responsibilities Include:

  • Facilitating ongoing communication and collaboration between Faerch and our clientele.
  • Offering proficient and reliable support to Area Sales Managers.
  • Working in tandem with our Internal Sales Team, Planning Team, NPD/NPI, and Finance Teams.
  • Overseeing all customer transactions within our business systems.
  • Coordinating the onboarding process for new business ventures.
  • Managing all SAP IBP forecasting transactions and conducting customer forecasting analyses.
  • Calculating prices and preparing quotations for clients.
  • Maintaining Master Data for your assigned customer portfolio in our M3 and CRM systems.
  • Proactively assisting the sales team with administrative tasks to foster sales growth.
Qualifications

The ideal candidate will possess strong organizational skills and a drive for success. You will take full ownership of your responsibilities, ensuring quality in all tasks from inception to completion. Additionally:

  • You have a background in internal sales and excel at building strong customer relationships.
  • You can identify customer needs and provide effective support to meet those requirements.
  • You possess strong IT skills, particularly with Microsoft Office; familiarity with CRM and M3 systems is a plus.
  • You demonstrate excellent communication abilities and are self-motivated.
  • Experience in back-office sales in a similar role is advantageous.
  • You are adept at structuring your work and managing multiple activities without losing sight of details.
  • You are a service-oriented team player with a proactive approach and strong communication skills across all levels.
  • You can meet deadlines in a dynamic internal sales office environment.

As you progress in this role, you will have the opportunity to take on project-oriented tasks, becoming the project owner for new designs and ensuring accurate calculations for new products.

Additional Information

Joining Faerch means becoming part of an innovative and inclusive organization that values the commitment and motivation of all employees. We believe in equal opportunities, open communication, and mutual respect. The diversity of our workforce—encompassing various backgrounds, problem-solving approaches, knowledge, gender, and culture—drives our growth and inspires our entire organization.

  • Bonus opportunities
  • Pension plan
  • Death in Service benefits
  • Bupa Cash plan
  • Cycle to Work Scheme
  • Long Service Allowance at 2 & 5 Years
  • Complimentary hot beverages on-site
  • Discounted food options
  • Work with a company that has a well-established market presence

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