Supervisor - Retail Operations

2 days ago

Gateshead, Gateshead, United Kingdom Pandora Full time

About the Role

Pandora is seeking a highly capable individual to support their team in providing an unforgettable in-store experience. As a Supervisor - Retail Operations, you will be responsible for driving sales and profitability in store, while maintaining a culture of exemplary customer service.

Key Responsibilities

  • Hold daily team briefs, sharing store KPIs and motivating the team to beat these targets
  • Perform store walks, understanding the importance of commerciality and how it shapes visual merchandising in store
  • Monitor store sales figures and handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills, focusing on up-selling, UPT, ATV, and productivity
  • Build the bond between our brand and our customer, answering queries, providing exemplary service, and adapting your approach depending on individual personalities and needs
  • Act as key holder for the store, ensuring the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems, assisting with administrative duties, including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries, unloading and storing in the correct spaces in store, operating the till system, handling financial transactions, including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

Requirements

  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high-performance team
  • Ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for luxury and a passion for retail

About Pandora

Pandora is the largest jewelry company in the world, giving a voice to millions of people's loves every day. We sell three pieces of our hand-crafted jewelry every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Our global workforce is made up of over 27,000 passionate people who, in the past year, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energizing, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

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