IT Support Specialist

1 week ago

Leeds, Leeds, United Kingdom 2plan wealth management Ltd Full time
IT Support Coordinator Role

We are seeking a skilled IT Support Coordinator to join our dynamic IT team at 2plan wealth management Ltd. As an IT Support Coordinator, you will play a vital role in providing exceptional 1st and 2nd line support across our organisation.

Key Responsibilities:
  • Deliver high-quality 1st and 2nd line support to our staff and advisers.
  • Ensure all operational IT equipment is correctly configured and functioning.
  • Manage digital assets and ensure reliable backup solutions for advisers.
  • Efficiently handle support ticket work queues.
  • Proactively manage issues and risks, escalating when necessary.
  • Collaborate with 3rd party software vendors for support issue resolution.
Requirements:
  • Minimum 1 year of experience in 1st line technical support or helpdesk.
  • Knowledgeable in IT hardware and software configurations.
Technical Skills:
  • Microsoft Windows Family, Active Directory, System Monitoring tools, Office 365 Suite, Asigra Backup software.
  • Microsoft SQL Administration, Microsoft Azure, Batch processes.

We value individuality and are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague's individual differences and identities. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier.

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