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Service Desk Support Specialist
2 months ago
We are seeking a highly skilled Service Desk Support Specialist to join our team at Fruition IT. As a key member of our IT support team, you will be responsible for providing first-line technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Respond to and resolve technical issues and requests from clients via various communication channels
- Monitor and manage ticketing systems to ensure timely resolution of issues
- Provide exceptional customer service and ensure a positive user experience
- Document and track all support interactions and resolutions
- Collaborate with other IT teams to escalate and resolve complex technical issues
Requirements:
- Experience in a first-line support role, preferably in a Microsoft environment
- Strong technical skills, including experience with Windows 10/11, Office 365, Exchange, and Active Directory
- Experience with InTune is a plus, but not essential
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
About Fruition IT:
We are a professional services organization dedicated to delivering high-quality IT solutions to our clients. We value our employees and strive to create a positive and inclusive work environment.
