Service Desk Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time
Service Desk Analyst Job Description

Job Summary:

We are seeking a skilled Service Desk Analyst to join our team at Hays Specialist Recruitment Limited. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.

Key Responsibilities:

  • Provide first-line technical support and customer service to clients via various channels, including phone, email, and instant chat.
  • Record and document customer enquiries and requests, following predefined processes.
  • Troubleshoot technical issues using technical knowledge and skills.
  • Accurately document actions and record solutions.

Requirements:

  • Excellent customer service and communication skills.
  • Basic 1st line IT skills across Microsoft technology, including Office.
  • Any IT certifications would be desirable but not essential.
  • Willingness to learn new skills.

What We Offer:

  • A competitive salary of up to £24,500 negotiable on experience.
  • An excellent work-life balance, including hybrid working, 40 days annual leave, flexibility, training, and development opportunities.

How to Apply:

If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or call us now.



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