Service Desk Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Service Desk Analyst to join our team at Hays Specialist Recruitment Limited. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.
Key Responsibilities:
- Provide first-line technical support and customer service to clients via various channels, including phone, email, and instant chat.
- Record and document customer enquiries and requests, following predefined processes.
- Troubleshoot technical issues using technical knowledge and skills.
- Accurately document actions and record solutions.
Requirements:
- Excellent customer service and communication skills.
- Basic 1st line IT skills across Microsoft technology, including Office.
- Any IT certifications would be desirable but not essential.
- Willingness to learn new skills.
What We Offer:
- A competitive salary of up to £24,500 negotiable on experience.
- An excellent work-life balance, including hybrid working, 40 days annual leave, flexibility, training, and development opportunities.
How to Apply:
If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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