Application Support Specialist

2 days ago

Leeds, Leeds, United Kingdom Fruition IT Full time
Job Overview

Fruition IT is seeking a skilled Application Support Specialist to join our team. As a key member of our Application Support team, you will be responsible for providing 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.

The ideal candidate will have a strong background in SQL, CRM (preferably InterAction+ or a legal specific CRM), Jira, and ServiceNow. You will be responsible for taking ownership of incidents, problems, and requests, determining appropriate actions, and using ServiceNow for incident, change, and problem management.

Key Responsibilities:

  • Take ownership of incidents, problems, and requests, determining appropriate actions.
  • Use ServiceNow for incident, change, and problem management.
  • Assist with cross-skilling team members across multiple technologies.
  • Progress support requests, keeping stakeholders informed.
  • Liaise with developers and suppliers to address system issues and enhancements.
  • Ensure tasks meet service and operational level agreements.
  • Document work following required standards and tools.
  • Develop hardware/software installation plans and follow specifications.
  • Drive continual improvement, sharing insights to enhance team performance and maturity.

Key Experiences:

  • Strong understanding of the fundamentals of infrastructure and system security.
  • Strong levels of customer service within IT Support.
  • Understanding of SLAs and OLA.
  • Desirable knowledge of a Windows Server.
  • SQL.
  • CRM, ideally, InterAction+ or a legal specific CRM.
  • Jira.
  • ServiceNow.

Fruition IT is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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