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Application Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Markel International Services Ltd Full time
About the Role

We are seeking a highly skilled Application Support Analyst to join our team at Markel International Services Ltd. As an Application Support Analyst, you will play a critical role in providing technical support and maintenance for our insurance, legal, and tax-related applications.

Key Responsibilities
  • Configure Dynamics 365 applications according to business requirements.
  • Customise and configure workflows to facilitate D365 integration with other applications.
  • Develop and test detailed functional designs for business solution components.
  • Supervise application build, test, and deploy activities.
  • Plan and execute data conversion activities.
  • Drive test planning and execution.
  • Provide technical support and troubleshooting for Dynamics 365 issues.
  • Evaluate the current state of Microsoft Dynamics 365, strategising improvements and maximizing existing processes.
  • Participate in project and implementation activity to support service readiness ahead of go-live.
  • Provide post-implementation support and training to users.
  • Provide first and second-level support for insurance, legal, and tax applications.
  • Work closely with the IT Security team to ensure all IT Support services satisfy internal and external risks and compliance requirements.
  • Provide training and support to the core customer base.
  • Maintain and support improvement initiatives associated Markel's CMDB.
  • Ensure that all information whether in the CMDB or in other supporting application such as Confluence are an accurate reflection of Markel's IT estate.
Requirements
  • A demonstrable record of D365 application configuration.
  • A deep understanding of D365 products and client applications.
  • Knowledge of business application integration.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Proven experience in application support.
  • Experience with Power Platform and Power Apps solutions would be a desirable.
  • Familiarity with Agile and Scrum methodologies.
  • Experience with insurance software applications would be desirable.
About Us

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us on to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.