IT Application Support Specialist

3 days ago

Leeds, Leeds, United Kingdom Pharmacy2U Ltd Full time
About the Role

We are seeking an IT Application Support Specialist to join our team at Pharmacy2U Ltd. As a key member of our IT department, you will be responsible for providing technical support for our business-critical applications.

Key Responsibilities
  • Provide first and second-line support for internal and external business applications
  • Diagnose and troubleshoot application issues and system errors, ensuring timely resolution or escalation
  • Monitor and maintain application performance, availability, and security
  • Document technical issues, processes, and support procedures
  • Train end-users on applications
  • Assist with software upgrades, patches, and application deployments
  • Participate in incident management, ensuring SLAs and KPIs are met
  • Identify opportunities for process improvements and collaborate with other stakeholders to ensure issue resolution
Requirements
  • Extensive experience in an IT support or application support role with proficiency in Linux and networking fundamentals (TCP/IP, DNS, VPN) and SQL, Oracle, Active Directory, Group Policy, and authentication services
  • Proven track record of supporting business-critical applications/trouble shooting in a complex environment and operating within security/GDPR regulatory requirements
  • Exposure to cloud-based solutions (e.g., Microsoft 365, Azure, AWS) is highly desirable
  • Knowledge of ITIL processes and best practices (incident, problem, change management)
  • Experience working with ticketing systems (e.g., ServiceNow, JIRA)
  • Ability to read and interpret logs in applications such as Elk and Kibana or NewRelic and an understanding of databases, SQL, C#, or other languages
  • Ability to interpret technical information and convey it to non-technical stakeholders
  • Strong team player who is highly organized, tenacious, ambitious, with the will to succeed while always having a patient-first approach
What We Offer
  • Occupational sick pay
  • Enhanced maternity and paternity pay
  • Contributory pension
  • Discounted insurance (Aviva)
  • Employee discount site
  • Discounted gyms (via our blue light card and benefits schemes)
  • Employee assistance program
  • In-house mental health support
  • Free onsite parking
  • Health and wellbeing initiatives
  • Social events throughout the year
  • Cycle to work scheme
  • Green car scheme*(subject to minimum earnings)
  • Registration fees paid (GPhC, NMC, CIPD etc)
  • Long service bonus
  • Refer a friend bonus
  • Blue light card
  • Hybrid working
  • Commitment to CPD/training
  • 25 days annual leave increasing with service
  • Annual leave buy and sell scheme
  • Discounts & Exclusive offers at The Springs, Leeds
  • 25% Discount & health & beauty purchases
  • 25% Discount on Pharmacy2U Private Online Doctor Services

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