Application Support Specialist
6 days ago
Fruition IT is seeking an experienced Applications Support Analyst to join our team. As a key member of our Application Support team, you will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.
Key Responsibilities- Take ownership of incidents, problems, and requests, determining appropriate actions.
- Use ServiceNow for incident, change, and problem management.
- Assist with cross-skilling team members across multiple technologies.
- Progress support requests, keeping stakeholders informed.
- Liaise with developers and suppliers to address system issues and enhancements.
- Ensure tasks meet service and operational level agreements.
- Document work following required standards and tools.
- Develop hardware/software installation plans and follow specifications.
- Drive continual improvement, sharing insights to enhance team performance and maturity.
- Strong understanding of the fundamentals of infrastructure and system security.
- Strong levels of customer service within IT Support.
- Understanding of SLAs and OLA.
- Desirable knowledge of a Windows Server.
- SQL.
- CRM, ideally, InterAction+ or a legal specific CRM.
- Jira.
- ServiceNow.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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