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Application Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Fruition IT Full time £40,000
Role Overview

Fruition IT is seeking a skilled Applications Support Analyst to join their team. As a key member of the Application Support team, you will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution, and providing maintenance and quality improvements to the application suite.

Key Responsibilities
  • Utilize ServiceNow for incident, change, and problem management.
  • Progress support requests, keeping stakeholders informed.
  • Develop hardware/software installation plans and follow specifications.
  • Drive continual improvement, sharing insights to enhance team performance and maturity.
Desirable Skills
  • Strong levels of customer service within IT Support.
  • Desirable knowledge of a Windows Server.
  • SQL.
  • CRM, ideally, InterAction+ or a legal specific CRM.
  • ServiceNow.

Fruition IT is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.