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    1 month ago

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Application Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

{"h1": "Applications Support Analyst Role", "p": "Fruition IT Resources Limited is seeking a skilled Applications Support Analyst to join their Application Support team. As a key member of the team, you will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.", "ul": [{"li": "Strong background in SQL, CRM (ideally, InterAction+ or a legal specific CRM), Jira, and ServiceNow"}, {"li": "Take ownership of incidents, problems, and requests, determining appropriate actions"}, {"li": "Use ServiceNow for incident, change, and problem management"}, {"li": "Assist with cross-skilling team members across multiple technologies"}, {"li": "Progress support requests, keeping stakeholders informed"}, {"li": "Liaise with developers and suppliers to address system issues and enhancements"}, {"li": "Ensure tasks meet service and operational level agreements"}, {"li": "Document work following required standards and tools"}, {"li": "Develop hardware/software installation plans and follow specifications"}, {"li": "Drive continual improvement, sharing insights to enhance team performance and maturity"}], "h2": "Key Experiences", "ul": [{"li": "Strong understanding of the fundamentals of infrastructure and system security"}, {"li": "Strong levels of customer service within IT Support"}, {"li": "Understanding of SLAs and OLA"}, {"li": "Desirable knowledge of a Windows Server"}, {"li": "SQL"}, {"li": "CRM, ideally, InterAction+ or a legal specific CRM"}, {"li": "Jira"}, {"li": "ServiceNow"}], "p": "Fruition IT Resources Limited is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age."}