Application Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Fruition IT Full time
{"title": "Applications Support Analyst", "description": "Role Overview

Fruition IT is seeking an experienced Applications Support Analyst to join our team. As a key member of our Application Support team, you will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.

Key Responsibilities
  • Take ownership of incidents, problems, and requests, determining appropriate actions.
  • Use ServiceNow for incident, change, and problem management.
  • Assist with cross-skilling team members across multiple technologies.
  • Progress support requests, keeping stakeholders informed.
  • Liaise with developers and suppliers to address system issues and enhancements.
  • Ensure tasks meet service and operational level agreements.
  • Document work following required standards and tools.
  • Develop hardware/software installation plans and follow specifications.
  • Drive continual improvement, sharing insights to enhance team performance and maturity.
Requirements
  • Strong understanding of the fundamentals of infrastructure and system security.
  • Strong levels of customer service within IT Support.
  • Understanding of SLAs and OLA.
  • Desirable knowledge of a Windows Server.
  • SQL.
  • CRM, ideally, InterAction+ or a legal specific CRM.
  • Jira.
  • ServiceNow.
About Fruition IT

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

", "lang_code": "en-US"}

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