Head of Customer Management

7 days ago

London, Greater London, United Kingdom The Emerald Group Full time

The Emerald Group is seeking a seasoned professional to lead its Exposure Management function across the business and its managed syndicates. As the Head of Customer Management, you will be responsible for managing catastrophe exposure in line with agreed risk appetites and tolerances.

  • Key Responsibilities:
  • Develop and implement a robust risk-based framework for exposure quantification and monitoring, to support downstream decision-making and reporting.
  • Ensure appropriate resources are in place to meet the business needs, including strategic projects, regular deliverables, and research and development.
  • Define and maintain an appropriate cat view of risk methodology.
  • Implement appropriate risk-based validation of the cat view of risk.
  • Maintain a materially complete representation of cat in the syndicate view of risk.
  • Adopt a robust risk-based framework for managing changes to cat view of risk and exposure management methodologies.
  • Maintain consistent understanding, use, and continual development of cat view of risk outputs.
  • Have robust governance and oversight of risk aggregations.

Requirements:

  • Preferably graduate and ACII qualified.
  • Excellent understanding of Lloyd's, PRA, and Solvency II exposure management requirements, Lloyd's operations, and related regulatory reporting.
  • Understanding of underwriting and outwards reinsurance.
  • Understanding of Lloyd's Principles for Doing Business, with a detailed understanding of Principle 2 Exposure Management.

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