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Head of Customer Experience

2 months ago

London, Greater London, United Kingdom The School of Life Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our customer marketing efforts and drive business growth. As the Head of Customer Experience, you will be responsible for developing and executing a customer-centric strategy that maximizes customer touchpoints and engagement across our various products and services.

Key Responsibilities
  • Develop and implement a comprehensive customer marketing strategy that aligns with our business objectives
  • Lead a team of customer marketing professionals to create and execute targeted marketing campaigns
  • Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints
  • Analyze customer data and insights to inform marketing strategies and optimize customer engagement
  • Manage and optimize our customer relationship management (CRM) system to ensure effective customer segmentation and targeting
  • Develop and manage our marketing budget to ensure maximum ROI
  • Work closely with our creative and content teams to ensure all marketing assets are on-brand and effective
  • Collaborate with our growth manager and TSOL At Work teams to maximize growth opportunities from subscribers and corporate clients
Requirements
  • Minimum 7 years of marketing experience, with a focus on customer marketing and experience working with physical and digital products and services
  • Proven experience in successful campaign delivery and data-driven decision making
  • Strong understanding of content performance metrics and analytics tools
  • Excellent communication and project management skills
  • Ability to work in a fast-paced environment and prioritize multiple projects
What We Offer
  • A dynamic and supportive team environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • A hybrid working model with flexible work arrangements
  • Access to our office gym, classes, and sauna
  • 25 days of holiday per year, plus bank holidays
  • Up to 5 days per year unpaid holiday
  • 1 extra holiday day per year of service, capped at 3 additional days
  • Copies of all our newly released books
  • Participation in The School of Life personal development sessions