Head of Customer Experience

3 weeks ago

London, Greater London, United Kingdom loveholidays Full time
Unlock the Power of Personalisation

At loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.

Your Impact:

You'll be responsible for leading the execution of our CRM strategy, focusing on delivering exceptional customer experiences that drive loyalty and retention. You'll work closely with our CRM Engineering team to continually improve our customer communications program, focusing on personalisation, automation, and configurability.

Your Day-to-Day:

  • Develop and implement highly effective CRM strategies that drive customer engagement and retention.
  • Collaborate with our Data Science and Analytics team to improve customer segmentation and targeting.
  • Work closely with our engineering and product teams to ensure seamless integration of CRM capabilities.
  • Drive consistency and excellence in customer messaging, ensuring that our communications deliver value for our customers and reflect our brand.
  • Use data-driven insights to inform decision-making and optimise CRM strategies for success.

Your Skillset:

  • Proven experience in CRM strategy and execution for a digital ecommerce brand.
  • Experience in people management or a 'head of' role.
  • Strong data-driven mindset with a focus on using data and analysis to drive decisions.
  • Excellent communication and collaboration skills, with the ability to work across multiple teams.
  • Ambition to deliver big impact in a growing business.

Perks of Joining Us:

We offer a range of benefits, including company pension contributions, individualised training budgets, and discounted holidays for you and your loved ones.

We're committed to creating an inclusive culture that encourages personal growth and collective success. We value the unique perspectives and ideas that each individual brings to our teams.

  • Head of Brand and Store Experience

    4 weeks ago

    London, Greater London, United Kingdom Head Office Full time

    About the Role:We are seeking a highly skilled Brand Experience Director to join our team at Head Office. This is an exciting opportunity to shape the customer experience and drive commercial growth for our company.As a key member of our team, you will be responsible for defining how customers experience our brand, designing and delivering experiences that...

  • Head of Brand and Store Experience

    4 weeks ago

    London, Greater London, United Kingdom Head Office Full time

    About the Role:We are seeking a highly skilled Brand Experience Director to join our team at Head Office. This is an exciting opportunity to shape the customer experience and drive commercial growth for our company.As a key member of our team, you will be responsible for defining how customers experience our brand, designing and delivering experiences that...

  • Head of Customer Acquisition

    1 month ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...

  • Head of Events and Experiences

    24 hours ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Special EventsJob SummaryThe Head of Special Events is responsible for planning, executing, and overseeing a diverse range of in-house and guest-driven events across the pub group's venues. This includes managing key seasonal events, brand collaborations, and private, high-profile functions.Key ResponsibilitiesIn-House Event Planning and...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer ExperienceWe are seeking a seasoned leader to join our team as the Head of Customer Experience. This role will be responsible for driving operational excellence, innovation, and colleague development within our organization.Key Responsibilities:Lead the development and implementation of operational strategies to drive business...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    {"title": "Head of CRM", "description": "Unlock Customer PotentialAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As our Head of CRM, you'll play a critical role in driving bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:Develop and execute a...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    {"title": "Head of CRM", "description": "Unlock Customer PotentialAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As our Head of CRM, you'll play a critical role in driving bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:Develop and execute a...

  • Brand Experience Director

    4 weeks ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    {"h1": "Head of Brand and Store Experience", "p": "We are currently recruiting for a talented individual to join our team as Head of Brand and Store Experience. This is an exciting opportunity to be at the centre of defining how customers experience the John Lewis and new John Lewis Partnership brand in designing and delivering experiences that bring...

  • Brand Experience Director

    4 weeks ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    {"h1": "Head of Brand and Store Experience", "p": "We are currently recruiting for a talented individual to join our team as Head of Brand and Store Experience. This is an exciting opportunity to be at the centre of defining how customers experience the John Lewis and new John Lewis Partnership brand in designing and delivering experiences that bring...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer OperationsStaysure Group is seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for driving operational excellence, innovation, and customer satisfaction across our organization.Key Responsibilities:Lead the development and...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer OperationsStaysure Group is seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for driving operational excellence, innovation, and customer satisfaction across our organization.Key Responsibilities:Lead the development and...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom Illuminate Recruitment Ltd Full time

    We are excited to be working with a pioneering start-up that is revolutionizing the veterinary experience from the ground up.Based on a membership model that makes access to veterinary care seamless and enjoyable, they are dedicated to delivering exceptional service in beautiful spaces powered by innovative technology.As they continue to grow, we're...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom Illuminate Recruitment Ltd Full time

    We are excited to be working with a pioneering start-up that is revolutionizing the veterinary experience from the ground up.Based on a membership model that makes access to veterinary care seamless and enjoyable, they are dedicated to delivering exceptional service in beautiful spaces powered by innovative technology.As they continue to grow, we're...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Experience. As a key member of our leadership team, you will be responsible for driving our customer retention and growth strategies, leveraging your expertise in CRM and personalisation to deliver exceptional customer experiences.Key...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Experience. As a key member of our leadership team, you will be responsible for driving our customer retention and growth strategies, leveraging your expertise in CRM and personalisation to deliver exceptional customer experiences.Key...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer OperationsAt Staysure Group, we're seeking a seasoned leader to spearhead our internal operational Centre of Excellence, Innovation Hub, Colleague Development, and Colleague Onboarding experience. As the Head of Customer Operations, you'll be responsible for driving our ambitious growth plans while ensuring we reduce operating...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer OperationsAt Staysure Group, we're seeking a seasoned leader to spearhead our internal operational Centre of Excellence, Innovation Hub, Colleague Development, and Colleague Onboarding experience. As the Head of Customer Operations, you'll be responsible for driving our ambitious growth plans while ensuring we reduce operating...

  • Head of Customer Experience

    3 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...