Head of Customer Experience

2 weeks ago

London, Greater London, United Kingdom Staysure Group Full time
Job Title: Head of Customer Operations

At Staysure Group, we're seeking a seasoned leader to spearhead our internal operational Centre of Excellence, Innovation Hub, Colleague Development, and Colleague Onboarding experience. As the Head of Customer Operations, you'll be responsible for driving our ambitious growth plans while ensuring we reduce operating costs in a dynamic environment.

Key Responsibilities:
  • Lead large operational teams, particularly in financial services, through periods of transformation and operational change.
  • Develop and implement commercially led functions, such as New Business or Retention.
  • Manage risks and compliance aligned to our standards.
  • Translate vision and strategy into meaningful operational outcomes and actions.
Requirements:
  • Strong track record of leading large operational teams.
  • Commercially aware with an understanding of the internal and external environment.
  • Ability to adapt leadership style to suit the needs of stakeholders and team.
  • Highly developed skills in relationship management, influencing, problem-solving, creativity, and developing people strategies.
Desirable Skills:
  • Insurance industry or similar sector experience.
  • Experience of leading Academy functions.
  • Experience of ramping up innovation strategies and flow through to implementation.

We're committed to assembling a diverse team where skills, not checkboxes, reign supreme. Our compass points to inclusion. Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.

  • Head of Brand and Store Experience

    4 weeks ago

    London, Greater London, United Kingdom Head Office Full time

    About the Role:We are seeking a highly skilled Brand Experience Director to join our team at Head Office. This is an exciting opportunity to shape the customer experience and drive commercial growth for our company.As a key member of our team, you will be responsible for defining how customers experience our brand, designing and delivering experiences that...

  • Head of Brand and Store Experience

    4 weeks ago

    London, Greater London, United Kingdom Head Office Full time

    About the Role:We are seeking a highly skilled Brand Experience Director to join our team at Head Office. This is an exciting opportunity to shape the customer experience and drive commercial growth for our company.As a key member of our team, you will be responsible for defining how customers experience our brand, designing and delivering experiences that...

  • Head of Customer Acquisition

    1 month ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...

  • Head of Events and Experiences

    1 day ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Special EventsJob SummaryThe Head of Special Events is responsible for planning, executing, and overseeing a diverse range of in-house and guest-driven events across the pub group's venues. This includes managing key seasonal events, brand collaborations, and private, high-profile functions.Key ResponsibilitiesIn-House Event Planning and...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer ExperienceWe are seeking a seasoned leader to join our team as the Head of Customer Experience. This role will be responsible for driving operational excellence, innovation, and colleague development within our organization.Key Responsibilities:Lead the development and implementation of operational strategies to drive business...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    {"title": "Head of CRM", "description": "Unlock Customer PotentialAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As our Head of CRM, you'll play a critical role in driving bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:Develop and execute a...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    {"title": "Head of CRM", "description": "Unlock Customer PotentialAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As our Head of CRM, you'll play a critical role in driving bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:Develop and execute a...

  • Brand Experience Director

    4 weeks ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    {"h1": "Head of Brand and Store Experience", "p": "We are currently recruiting for a talented individual to join our team as Head of Brand and Store Experience. This is an exciting opportunity to be at the centre of defining how customers experience the John Lewis and new John Lewis Partnership brand in designing and delivering experiences that bring...

  • Brand Experience Director

    4 weeks ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    {"h1": "Head of Brand and Store Experience", "p": "We are currently recruiting for a talented individual to join our team as Head of Brand and Store Experience. This is an exciting opportunity to be at the centre of defining how customers experience the John Lewis and new John Lewis Partnership brand in designing and delivering experiences that bring...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...

  • Head of Customer Experience

    3 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...

  • Head of Customer Experience

    3 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer OperationsStaysure Group is seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for driving operational excellence, innovation, and customer satisfaction across our organization.Key Responsibilities:Lead the development and...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Staysure Group Full time

    Job Title: Head of Customer OperationsStaysure Group is seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for driving operational excellence, innovation, and customer satisfaction across our organization.Key Responsibilities:Lead the development and...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom Illuminate Recruitment Ltd Full time

    We are excited to be working with a pioneering start-up that is revolutionizing the veterinary experience from the ground up.Based on a membership model that makes access to veterinary care seamless and enjoyable, they are dedicated to delivering exceptional service in beautiful spaces powered by innovative technology.As they continue to grow, we're...

  • Head of Customer Experience

    1 month ago

    London, Greater London, United Kingdom Illuminate Recruitment Ltd Full time

    We are excited to be working with a pioneering start-up that is revolutionizing the veterinary experience from the ground up.Based on a membership model that makes access to veterinary care seamless and enjoyable, they are dedicated to delivering exceptional service in beautiful spaces powered by innovative technology.As they continue to grow, we're...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Experience. As a key member of our leadership team, you will be responsible for driving our customer retention and growth strategies, leveraging your expertise in CRM and personalisation to deliver exceptional customer experiences.Key...

  • Head of Customer Experience

    2 months ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Experience. As a key member of our leadership team, you will be responsible for driving our customer retention and growth strategies, leveraging your expertise in CRM and personalisation to deliver exceptional customer experiences.Key...

  • Head of Customer Experience

    3 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    Unlock the Power of PersonalisationAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As the Head of CRM, you'll play a critical role in driving our bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:You'll be responsible for leading the execution of our CRM...