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Patient Booking Coordinator

2 months ago


Poole, Poole, United Kingdom Dorset Clinical Commissioning Group Full time

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Patient Booking Administrator. This role will involve coordinating patient bookings, managing administrative tasks, and providing excellent customer service.

Key Responsibilities

  • Coordinate patient bookings and appointments, ensuring timely and efficient scheduling.
  • Manage administrative tasks, including data entry, record-keeping, and correspondence.
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with healthcare professionals to ensure seamless patient care and communication.

Requirements

  • Relevant diploma level qualification in business / management or numerate discipline or equivalent experience in a similar role.
  • Administrative qualification - RSA Level 3 / NVQ Level 3 or equivalent.
  • Experience of working to a system of priorities to meet tight deadlines.
  • Demonstrable experience of using a range of word processing, spreadsheet, database and/or presentation software to RSA 3 or equivalent standard.
  • Excellent verbal and written communication skills; able to communicate complex information together with the ability to persuade and negotiate with all levels of staff.

Working with Us

Dorset HealthCare is committed to providing high-quality patient care and services. As a member of our team, you will have the opportunity to work with a diverse group of healthcare professionals, contribute to the development of our services, and make a positive impact on the lives of our patients.