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Front Office Receptionist

2 months ago

Glasgow, Glasgow City, United Kingdom RBH Hospitality Management Full time
{"title": "Front Office Receptionist", "description": "Role Overview

As a Front Office Receptionist at AC Hotel Glasgow, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve managing the front desk, handling guest queries, and ensuring a seamless stay for our visitors.

Key Responsibilities
  • Welcoming guests and providing exceptional customer service
  • Managing the front desk, including checking guests in and out, handling room assignments, and resolving any issues that may arise
  • Responding to guest queries and requests in a timely and professional manner
  • Collaborating with the Front of House Manager to ensure a smooth and efficient operation
  • Providing information and assistance to guests regarding hotel facilities, services, and local attractions
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and attention to detail
  • Flexibility and adaptability in a dynamic environment
  • Previous experience in a customer-facing role, preferably in the hospitality industry
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Discounted hotel room rates and other perks
", "lang_code": "en"}