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Claims Resolution Specialist
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience when making a claim.
Key Responsibilities
- Communicate with customers to discuss their options and provide clear and concise information about the repair journey of their vehicle.
- Prioritize giving customers a smooth journey throughout the process, ensuring that their expectations are met and exceeded.
- Proactively chase updates from suppliers and update customers on the status of their claim.
- Validate claims and policies to ensure accuracy and compliance.
- Ensure system information is up-to-date and accurate, demonstrating effective planning and organizational skills.
- Making and taking calls from internal and external stakeholders to resolve customer queries and concerns.
- Work towards department and business targets, ensuring that customer satisfaction and resolution rates are met.
- Refer any suspected fraud cases to our Specialist Unit for further investigation.
- Process payments and ensure that customer transactions are accurate and secure.
Requirements
- Excellent customer service skills, with the ability to empathize and provide solutions to customer queries.
- Strong active listening skills, with the ability to understand customer needs and concerns.
- Natural ability to lead conversations and provide clear and concise information.
- Proactive approach to work, with the ability to prioritize tasks and meet deadlines.
- Organizational skills, with the ability to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- High attention to detail, with the ability to ensure accuracy and compliance in all aspects of the job.
What We Offer
- A competitive salary based on experience, with regular pay reviews.
- A flexible and hybrid working approach, with the option to work from home and in the office.
- A comprehensive benefits package, including a competitive bonus scheme, life assurance cover, and income protection.
- A range of wellbeing resources, including a mental health app, colleague assistance programme, and dedicated team to support mental health and wellbeing.
- 25 days annual leave, with the option to buy or sell one of your contracted weeks.
- Access to private healthcare, dental plans, and discounted health assessments.
- Discounted and free onsite facilities, social events throughout the year, and much more.
About Hastings Direct
Hastings Direct is an equal opportunities employer, committed to treating people fairly and welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
