Repair Claims Specialist
4 weeks ago
We are seeking a skilled and customer-focused individual to join our repair claims team in Leicester. As a key member of our team, you will play a vital role in ensuring a seamless repair journey for our customers.
Key Responsibilities:- Proactively coordinate updates and set expectations with customers to ensure a smooth repair journey.
- Validate claims and policies to ensure accuracy and efficiency.
- Ensure system information is up-to-date and accurate.
- Make and take calls from internal and external stakeholders to resolve customer queries.
- Work towards department and business targets to drive growth and success.
- Refer any suspected fraud cases to our Specialist Unit for further investigation.
- Process payments and ensure timely resolution of customer claims.
- A competitive starting salary of £23,500.
- Up to 5% on-target bonus with a maximum pot of up to 10% available, depending on personal and company performance.
- Specialist training to support and guide you through your career framework.
- 33 days holiday per year, including Bank Holidays.
- Flexible pension plan with a company match of up to 10%.
- Excellent wellbeing programme.
- High street discounts.
- Flexible benefits, including holiday buy/sell, dental, optician plans, digital GP access, and more.
- Discounted Hastings Direct products.
We are an equal opportunities employer, committed to treating people fairly and welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
Please note that we have a thorough referencing process, which includes credit and criminal record checks.
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