Repair Claims Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Exciting Opportunity at Hastings Direct

We are seeking a skilled and customer-focused individual to join our repair claims team in Leicester. As a key member of our team, you will play a vital role in ensuring a seamless repair journey for our customers.

Key Responsibilities:
  • Proactively coordinate updates and set expectations with customers to ensure a smooth repair journey.
  • Validate claims and policies to ensure accuracy and efficiency.
  • Ensure system information is up-to-date and accurate.
  • Make and take calls from internal and external stakeholders to resolve customer queries.
  • Work towards department and business targets to drive growth and success.
  • Refer any suspected fraud cases to our Specialist Unit for further investigation.
  • Process payments and ensure timely resolution of customer claims.
What We Offer:
  • A competitive starting salary of £23,500.
  • Up to 5% on-target bonus with a maximum pot of up to 10% available, depending on personal and company performance.
  • Specialist training to support and guide you through your career framework.
  • 33 days holiday per year, including Bank Holidays.
  • Flexible pension plan with a company match of up to 10%.
  • Excellent wellbeing programme.
  • High street discounts.
  • Flexible benefits, including holiday buy/sell, dental, optician plans, digital GP access, and more.
  • Discounted Hastings Direct products.
About Hastings Direct:

We are an equal opportunities employer, committed to treating people fairly and welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.



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