Bilingual Customer Support Specialist
4 weeks ago
Position: Bilingual Customer Support Specialist
Location: Office-based role
Compensation: £24,000
Working Hours: Full-time, permanent position with shifts from 8 AM to 4 PM or 9 AM to 5 PM on a rotating schedule, Monday to Friday.
The Recruitment Co. is seeking a Bilingual Customer Support Specialist to join our team. This is a full-time, permanent opportunity.
To qualify for this position, candidates must possess fluent Spanish language skills (native proficiency preferred).
The primary responsibility of this role is to manage customer inquiries via telephone from clients in Spain. Additionally, 20% of the responsibilities will involve assisting UK customers, necessitating fluent English proficiency as well.
Key Responsibilities:
- Responding to incoming calls
- Addressing customer inquiries
- Processing orders and managing order placements
- Updating internal databases
- Handling general account inquiries
- Prioritizing workflow tasks effectively
- Processing deliveries
- Managing invoice-related queries
Essential Qualifications:
- Fluency in Spanish is mandatory
- Fluency in English is mandatory
- Proficiency in French is a plus but not required
- Strong problem-solving skills
- Excellent attention to detail
- Previous experience in customer service is advantageous
The Recruitment Co. is committed to fostering an inclusive workplace and is an equal opportunities employer.
This job listing is presented on behalf of The Recruitment Co., a subsidiary of Blue Arrow.
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