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Bilingual Customer Support Specialist
2 months ago
Position Title: Bilingual Customer Support Specialist
Location: Office-based role
Compensation: £24,000
Working Hours: Full-time permanent position with shifts from 8 AM to 4 PM or 9 AM to 5 PM on a rotating schedule, Monday to Friday.
The Recruitment Co. is seeking a Bilingual Customer Support Specialist fluent in Spanish. This is a permanent, full-time opportunity.
The primary responsibility of this role is to assist customers with inquiries via telephone, primarily from Spanish-speaking clients. A portion of the role will also involve addressing queries from UK customers, thus proficiency in English is also required.
Key Responsibilities:
- Responding to incoming calls
- Resolving customer inquiries
- Processing orders and managing requests
- Updating internal databases
- Handling general account inquiries
- Prioritizing workflow tasks effectively
- Managing order processing
- Coordinating deliveries
- Addressing invoicing issues
Essential Qualifications:
- Fluency in Spanish is mandatory
- Proficiency in English is mandatory
- Knowledge of French is advantageous but not required
- Strong problem-solving skills
- Attention to detail is crucial
- Previous experience in customer service is preferred
This position is offered by The Recruitment Co., an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
This job listing is on behalf of The Recruitment Co., a sister organization of Blue Arrow.
