Customer Resolution Specialist

1 month ago


Newport, Newport, United Kingdom Candidate Source Full time

We are seeking a Customer Resolution Specialist to join our team at a motor finance provider in Newport. As a key member of our customer service team, you will be responsible for communicating with customers and third parties to understand their situations in detail, reviewing facts and evidence, and concluding outcomes in final letters.

The role is initially full-time on-site, with the opportunity to work on a hybrid basis. You will be working closely with our team to resolve customer complaints and disputes in a fair and efficient manner.

Key Responsibilities:

  • Communicate with customers and third parties to understand their situations
  • Review facts and evidence to conclude outcomes
  • Work closely with the team to resolve customer complaints and disputes

Requirements:

  • Passion for customer resolution and dispute resolution
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment


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