Customer Vehicle Delivery Specialist

1 week ago

Newport, Newport, United Kingdom Solus Accident Repair Centres Full time

Overview

We are seeking a skilled Customer Vehicle Delivery Specialist to join our team at Solus Accident Repair Centres. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and ensuring the timely repair and return of vehicles to our customers.

Responsibilities

The Role:

As a Customer Vehicle Delivery Specialist, you will be the face of Solus, demonstrating our values and work principles. You will work collaboratively with our team to create a supportive and collaborative environment, focusing on customer satisfaction and embedding a culture of teamwork and customer-centricity.

You will identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure that vehicles are collected, repaired, and returned to our customers.

Qualifications

Desirable qualifications and experience:

  • A strong customer-focused background
  • Driving experience with the ability to drive all types of customer vehicles, car or long wheel-based vans, auto or manual
  • Clean Full UK Driver's licence
  • Excellent organisational skills
  • Communication
  • PC literate
  • Passionate about customer service

What we offer

Solus Accident Repair Centres is one of the largest body repair groups in the country, wholly owned by Aviva, employing over 1000 expert people across 25 UK locations. We have repaired over 700,000 vehicles in the last 15 years and offer a range of benefits and rewards packages, including competitive bonus, excellent benefits, and discounts on Aviva products and services.

We are committed to diversity and inclusion and welcome applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and expect to do the same for you.

What's next?

Please apply online and our recruitment team will be in contact within 7 days.

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