Customer Outcome Specialist

4 weeks ago


Newport, Newport, United Kingdom Candidate Source Full time

We are a leading recruitment agency dedicated to finding the best talent for our clients. As a Customer Outcome Specialist, you will be responsible for handling customer complaints and resolving issues in a fair and timely manner.

The ideal candidate will have previous experience within financial services complaints and telephony call handling experience. They will also possess strong communication skills, attention to detail, and the ability to work well under pressure.

The role involves taking ownership of a pipeline of cases from start to resolution, logging new complaints, and making outbound calls to customers and third parties to gather information and facts. You will also be responsible for balancing priorities between complaint cases, emails, and telephone calls, and delivering fair outcomes for both customers and the business.

In this role, you will have the opportunity to work on a hybrid basis with 2 days in the office each week, after passing accreditation. The core hours are 37.5 hours a week, Monday to Friday, with a 30-minute break each day. Parking is available on site.

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer a competitive benefits package, including opportunities for career development and training.

If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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