IT Support Specialist

3 days ago


Newport, Newport, United Kingdom One PoS Ltd Full time
About the Role

We are seeking a highly motivated and experienced IT Support Specialist to join our dynamic team at One PoS Ltd. As a key member of our support team, you will be responsible for delivering outstanding levels of technical support to our customers.

Main Responsibilities
  • Managing escalations and supporting the 1st line support team with more complicated technical cases.
  • Managing case notes on our internal CRM solution.
  • Providing 2nd line technical support to the team, including database administration and software upgrades.
  • Active participation in the on-call rota, offering out of hours technical support to our customers.
Requirements
  • Experience in IT support, with a strong understanding of MS SQL and Windows OS.
  • Excellent communication skills, with the ability to learn fast and adapt to new technologies.
  • Fluency in a range of software applications, including MS Office and VNC.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction.
Benefits
  • Competitive salary of up to £26,000 per annum, depending on experience.
  • 23 days holiday per year, with an additional day for every year of service.
  • 10% pension contribution, with a matched increase of 5% contribution from One PoS Ltd.
  • 24/7 access to Health Assured's Employee Assistance Programme.
  • Opportunity to enrol on the Techscheme and Cyclescheme.

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