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Customer Service Representative and Branch Support Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative and Branch Support Specialist. As a key member of our branch team, you will be responsible for delivering exceptional customer service and supporting the development and delivery of branch business plans.
Key Responsibilities- Customer Service: Provide high-quality, personalized service to our members, inspiring and engaging customers, and ensuring every interaction reflects our commitment to excellence.
- Branch Support: Support the development and delivery of branch business plans, ensuring the branch is well-presented at all times with up-to-date and compliant literature.
- Administration: Maintain accurate administrative systems and procedures in line with our Privacy Policy, and perform cashiering duties and customer onboarding efficiently and accurately.
- Community Engagement: Actively promote the branch and Society within the local business community, enhancing brand awareness and building long-term business relationships.
- Customer Focus: Prioritize the needs of our members and consistently deliver exceptional service.
- Professionalism: Maintain a professional demeanor while being approachable and supportive.
- Attention to Detail: Ensure accuracy in all tasks and maintain high standards in administration and compliance.
- Adaptability: Embrace change and be proactive in supporting new initiatives and continuous improvement.
- Community Mindset: Actively engage with the local community, representing the Society and building meaningful relationships.
Monmouthshire Building Society is committed to diversity and equal opportunity, and we welcome applications from all suitably qualified applicants. We offer a range of flexible working arrangements and family-friendly policies, and we are an inclusive employer who values the diversity that all sections of the community can bring to our Society.
