Retail Sales Associate

4 weeks ago


Kingston upon Thames, Greater London, United Kingdom JD Group Full time

{"Role Overview": "As a Store Colleague at GO Outdoors, you will be the face of our brand, delivering exceptional customer service and creating a welcoming store environment. Your primary focus will be on engaging customers, providing product knowledge, and ensuring a seamless shopping experience.

Key Responsibilities:

* Engage customers through our service model, providing a personalized and welcoming experience
* Support a culture of exceptional customer service, exceeding customer expectations and building loyalty
* Maintain a safe and compliant operating environment for colleagues and customers
* Stay up-to-date with product knowledge training to provide expert advice and support customer buying decisions
* Adhere to processes and policies, ensuring consistency and quality

Preferred Skills and Experience:

* A great role model who mentors and shares knowledge to build a stronger team
* Clear, confident, and motivational communication skills, with excellent verbal, listening, and written communication skills
* Experience in prioritizing workload to achieve team goals and objectives
* A passion for customer service and a proven record of delivering excellence in this area
* Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities

Behaviours:

* A positive role model who champions GO's vision, purpose, and values
* Brings passion and energy to work, creating an unbeatable team
* Has a learning mindset, open to ideas and embracing change
* Demonstrates self-awareness and empathy
* Works collaboratively with the team
* Shows resilience and tenacity
* Takes responsibility for their impact on the customer
* Maintains personal integrity
* Meets deadlines and works under pressure

Benefits:

* Incremental holiday allowance
* Staff discount on JD Group and other brands
* Discounted membership at JD Gyms
* Personal development opportunities

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that due to the high volume of applications, it may take time to review them all. If you don't hear back within two weeks, please consider your application unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a first-stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you for your time and interest in this role.

Best regards,
GO Outdoors Team"}


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