Retail Sales Associate

4 weeks ago


Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly motivated and customer-focused Sales Assistant to join our luxury division at Frasers Group. As a Sales Assistant, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our stores.

Key Responsibilities

  • Provide a warm and welcoming customer experience, ensuring customers are aware of your assistance
  • Ask open-ended questions to understand customer needs and preferences
  • Recommend and locate merchandise that meets customer needs
  • Keep customers informed about in-store offers, promotions, and store cards
  • Process cash and card transactions efficiently and accurately
  • Stay up-to-date on the latest trends and product knowledge
  • Maintain a customer-friendly environment at all times
  • Ensure a high level of customer service at all times
  • Educate customers about our brands and products
  • Offer alternatives and add-on sales as necessary
  • Ensure store standards are met and the store is prepared for the next trading day
  • Comply with all brand policies and procedures

Requirements

  • Excellent communication skills
  • Able to work effectively in a team environment
  • Customer-focused

Personal Qualities

  • High level of personal energy to drive projects to completion
  • Confident and assertive
  • Positive and enthusiastic with a can-do attitude
  • Passion for fashion retail
  • Professional manner
  • Fashion-conscious and trend-aware
  • Flexible and reliable

About Us

Frasers Group is a leading retailer in the UK, with a diverse portfolio of luxury brands. We are committed to rethinking retail and pushing the boundaries of traditional retail environments. If you are a motivated and customer-focused individual who is passionate about fashion retail, we encourage you to apply for this exciting opportunity.



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