Client Relations Coordinator
2 weeks ago
Position Overview:
We are seeking a dedicated Client Relations Coordinator to join our team at Universal Business Team. This role is pivotal as the company continues its expansion, providing an excellent opportunity for growth into a Customer Operations Manager position for the right candidate.
Role Responsibilities:
The Client Relations Coordinator will be essential in overseeing sales orders from initiation to customer delivery. This includes:
- Managing machinery orders throughout the entire process until they reach the customer.
- Collaborating with various internal departments to ensure all tasks are executed efficiently for order fulfillment.
- Serving as the primary contact for customers during the order process, addressing inquiries and proactively sharing essential information.
- Coordinating with warehouse staff to allocate and prioritize tasks effectively.
- Arranging specialized transport for customers, including handling larger machinery loads.
- Facilitating the handover of machinery orders to the Service Team upon delivery.
- Providing general support to the team to maintain smooth daily operations.
- Occasionally covering critical operational roles during staff absences.
Candidate Requirements:
To be successful in this role, candidates should possess:
- GCSEs or equivalent qualifications.
- Prior experience in a customer service or administrative capacity.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite.
- Familiarity with sales, purchasing, and inventory management software.
- An analytical mindset with effective problem-solving skills.
- The ability to work independently as well as collaboratively within a team.
Benefits:
We offer a competitive salary range of £32,000 - £36,000 per annum, along with:
- 20 days of paid holiday plus bank holidays.
- A company healthcare scheme.
- 5 paid sick days allowance annually.
Working Hours:
The working hours are as follows:
- Monday to Thursday: 7:30 AM - 5:00 PM (with a 45-minute lunch break).
- Friday: 7:30 AM - 4:00 PM (with a 45-minute lunch break).
This role presents a valuable opportunity for career advancement within our organization.
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