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Out-of-Hours Client Support Coordinator
2 months ago
Position Overview
The primary focus of this role is to effectively interpret contractual and operational needs to ensure the Helpdesk exceeds client expectations. With a strong attention to detail and a commitment to delivering superior service, you will be instrumental in upholding high levels of client satisfaction.
Core Responsibilities
- Log and manage client inquiries related to various sites, translating these into appropriate engineering or facilities management solutions.
- Identify the best possible solutions for client requests while adhering to the contractual obligations.
- Build and maintain robust relationships with clients and the account management team.
- Oversee and update relevant software systems, including Maximo.
- Perform general administrative duties as required.
- Deliver a professional helpdesk experience to clients.
- Provide administrative support to the account management team.
- Raise any identified issues to management when necessary.
- Adhere to company policies and procedures in all tasks.
Qualifications and Skills
- GCSE level education with at least 5 Grade C passes or an NVQ in Business Administration, Customer Service, ICT, or equivalent.
- Previous experience in customer service, a contact center, or an administrative capacity.
- Experience in handling incoming calls.
- Proficiency in Microsoft Office Suite.
- Excellent communication abilities.
- Proven ability to collaborate within a team to meet organizational goals.
- Strong organizational skills with the ability to plan and coordinate activities.
- Analytical skills to interpret and assess statistical information.
About ISS
ISS is a premier organization in workplace and facility management, committed to enhancing user experiences by connecting individuals and environments. Through innovative solutions and high standards, we assist our clients in achieving their goals across various sectors, including healthcare, business, and travel. ISS values corporate responsibility and promotes a diverse and inclusive workforce. Join ISS for a fulfilling career where you can grow, develop, and contribute to a positive workplace culture.
At ISS, we are dedicated to fostering inclusivity and diversity within our workplace, welcoming candidates from all backgrounds. Our inclusive culture encourages creativity, productivity, and employee satisfaction.
