Client Relations Specialist

5 days ago


Cannock, Staffordshire, United Kingdom Universal Business Team Full time

Universal Business Team is seeking a dedicated Client Relations Specialist to join our dynamic team. This role is pivotal as we expand our operations, providing an excellent opportunity for growth into a managerial position in customer operations.

The Client Relations Specialist will be essential in overseeing customer orders from initiation to successful delivery. This role encompasses various operational responsibilities, including logistics coordination, warehouse management, task delegation among warehouse staff, and ensuring seamless operational processes.

Key Responsibilities:

  • Oversee machinery orders from the moment they are placed until they reach the customer, collaborating with internal teams to ensure all tasks are executed efficiently.
  • Act as the primary contact for customers throughout the order process, addressing inquiries and proactively sharing relevant information.
  • Coordinate with warehouse personnel to assign and prioritize tasks effectively.
  • Organize transportation logistics for customers, including arrangements for oversized machinery.
  • Facilitate the handover of machinery orders to the Service Team upon delivery.
  • Provide general support to the team to maintain smooth daily operations.
  • Occasionally cover critical operational tasks during staff absences.

Requirements:

  • GCSEs or equivalent qualification.
    Prior experience in a customer service or administrative capacity.
  • Strong organizational and multitasking skills.
  • Exceptional communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with sales, purchasing, and inventory management software.
  • Analytical thinking with effective problem-solving skills.
  • Ability to work independently as well as collaboratively within a team.

Benefits:

· Competitive salary range of £32,000 - £36,000 per annum

· 20 days of paid vacation plus bank holidays

· Comprehensive company healthcare plan

· 5 paid sick days annually

· Working hours: 7:30 AM – 5:00 PM (Monday to Thursday), 7:30 AM – 4:00 PM (Friday) with a 45-minute lunch break

Opportunity for advancement into a Customer Operations Manager role.



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