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Client Support Specialist
3 months ago
We are excited to announce an opening for a Client Support Specialist to become a vital part of our team at Vistry Group. This role is essential in delivering outstanding customer service to all clients and customers, adhering to the established guidelines within our contractual obligations while striving to uphold our prestigious 5-star builder reputation. As a Client Support Specialist, you will be responsible for executing repairs and completing tasks efficiently, often during the initial visit. Additionally, you will provide assistance to our office personnel and offer technical guidance regarding remedial solutions.
What We Offer You...
- Attractive base salary along with an annual bonus
- Company vehicle provided
- Flexible working arrangements available (subject to role requirements)
- Up to 33 days of annual leave in addition to public holidays
- Comprehensive private healthcare
- Enhanced parental leave policies
- Competitive pension scheme with employer contributions
- Life insurance coverage at 4 times your annual salary
- Employee share incentive programs
- Access to an employee rewards portal with numerous additional benefits...
Demonstrate alignment with our core values - Integrity, Caring, and QualityExhibit a proactive attitude and a commitment to getting it right the first time.Possess excellent communication skills and maintain composure in challenging customer interactions.Showcase strong customer focus with a background in constructionPay attention to detail and take pride in the quality of your work.Proficiency in general carpentry, finishing work, painting, dry lining, tiling, and grouting is essential. This includes tasks such as replacing kitchen doors, cabinets, and base units, as well as aligning doors.Demonstrate good skills in mastic and sealant application in accordance with NHBC standards.Be prepared to undertake additional responsibilities as assigned by the Customer Service team.Basic plumbing knowledge, including the ability to replace taps and troubleshoot minor plumbing issues.Effectively manage your own workload and time to ensure timely completion of tasks.Exhibit a confident telephone demeanorBe organized and self-drivenUnderstand Health & Safety regulationsHave practical knowledge of NHBC Standards and the Consistent Approach to Finishes Chapter 9.1.
More About the Client Support Specialist Role...
Execute remedial tasks as directed by the customer service team in both occupied and unoccupied properties, ensuring timely completion.Deliver high-quality work in accordance with NHBC/LABC/Premier Consistent Approach to Finishes standards.Review defect lists and ensure all necessary materials are gathered prior to customer appointments.Perform additional duties on closed sites and assist with customer-ready inspections as needed.Support Area Managers and Housing Association Partners in inspecting and resolving reported defects at the end of the defect period.Provide feedback regarding subcontractor quality issues.Organize and prioritize your workload effectively.Collaborate with the team and provide support to the Customer Service Manager and Coordinators.Carry out work safely and cost-effectively, seeking opportunities to reduce expenses and enhance standards.About Us...
At Vistry Group, we are the leading provider of affordable mixed-tenure housing in the UK. Our core values of integrity, caring, and quality guide our operations; our partnership-driven approach enables us to create sustainable communities where they are most needed.
We are proud of our diverse portfolio of brands, including Linden Homes, Bovis Homes, and Countryside Homes. Our operations also encompass Vistry Works, our timber frame manufacturing division, and Vistry Services, our support functions. Together, we build more than just homes, making it an ideal place to advance your career. We are committed to fostering a culture of fairness and respect, prioritizing diversity and inclusion, and providing reasonable adjustments throughout the application process. Join us in shaping the future at Vistry.
Benefits Overview
Flexible Working
We offer a flexible working model.
Annual Leave
Enjoy 28 days of holiday plus all UK Bank Holidays, with options to carry forward leave and purchase additional days.
Pension Scheme
Eligible employees are automatically enrolled, contributing 4% while we contribute 6%. Salary sacrifice options are available.
Volunteer Days
We provide 2 paid volunteer days each year to support community and charitable initiatives.
Why Choose Vistry?
Joining Vistry is just the beginning of your career journey. In return for your dedication and expertise, we invest in your future, offering comprehensive support and training to help you excel in your career and reach your full potential. Our work is inherently rewarding, and we also provide a variety of financial, lifestyle, health, and wellness benefits, along with numerous recognition incentives. We value your contributions as we build Vistry together.
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