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Client Support Specialist

3 months ago

Cannock, Staffordshire, United Kingdom Wincanton Full time

Overview of the Position

As a Client Support Specialist at Wincanton, you will serve as the primary contact for our clientele, delivering outstanding assistance and guidance. Your responsibilities will include managing inquiries, resolving issues, facilitating bookings, and ensuring a smooth client experience. This position calls for a proactive individual with exceptional communication abilities and a genuine enthusiasm for assisting others.

Working Schedule: 09:00 - 15:00 with flexibility

Key Responsibilities:

  • Client Engagement
  • Provide precise information regarding schedules, routes, fares, and services.
  • Efficiently and professionally address and resolve client complaints.
  • Assist clients with inquiries, modifications, and cancellations.
  • Service Updates and Alerts
  • Promptly inform clients about schedule alterations, delays, and cancellations.
  • Offer support and information during service interruptions and emergencies.
  • Administrative Duties
  • Maintain accurate records of client interactions and transactions.
  • Prepare reports on client feedback, issues resolved, and other pertinent data.

Required Skills and Qualifications:

  • Communication Proficiency
  • Excellent verbal and written communication skills to convey information clearly and effectively.
  • Strong active listening skills to accurately understand and address client concerns.
  • Problem-Solving Skills
  • Ability to swiftly identify issues and provide effective solutions.
  • Strong decision-making capabilities within company guidelines.
  • Customer Service Focus
  • Proven commitment to delivering exceptional customer service.
  • Demonstrate empathy and patience towards client needs and concerns.
  • Proficient in utilizing software such as Excel and databases.
  • Ability to multitask and manage multiple inquiries simultaneously in a dynamic environment.
  • Organizational Abilities
  • Efficient time management to handle a high volume of client inquiries.
  • Detail-oriented with a focus on accuracy in records and transactions.
  • Adaptability and Flexibility
  • Flexibility in responding to changing schedules, policies, and client needs.
  • Ability to maintain composure and efficiency under pressure.
  • Strong teamwork skills, with the ability to collaborate effectively with colleagues to provide cohesive service.
  • Supportive attitude towards assisting team members and contributing to a positive working environment.
  • Polite, respectful, and professional demeanor in all client interactions.
  • Reliable and punctual with a strong attendance record.
  • Thorough understanding of transport services, routes, and policies.
  • Willingness to learn and adapt to new information and procedures.
  • Ability to provide respectful and considerate service to a diverse clientele.