Technical Support Specialist

2 weeks ago


Basildon, Essex, United Kingdom Streamline Search Ltd Full time
Job Description

Job Title: Field Service Engineer

Company: Streamline Search Ltd

Job Type: Full-time

Location: Remote (with travel to customer sites)

Job Summary:

We are seeking an experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients' laser marking and engraving systems.

Responsibilities:

  • Install and Configure Laser Systems: Install, configure, and test laser systems at customer sites to ensure they meet operational standards.
  • Preventive Maintenance and Troubleshooting: Conduct routine preventive maintenance and troubleshoot issues to ensure the optimal performance of equipment. Repair or replace faulty components as needed.
  • Technical Support: Provide timely on-site and remote technical support to customers, diagnosing system faults and advising on corrective actions.
  • Training and Documentation: Train customers on the proper operation and maintenance of laser systems to ensure safe and efficient use. Maintain accurate records of service visits, installations, repairs, and parts used. Submit service reports and documentation promptly.
  • Travel and Compliance: Travel to customer sites (domestic and international) for installation, repair, and maintenance of systems. Ensure that all work is performed in compliance with health and safety regulations and company policies.

Requirements:

  • Communication Skills: Clear and confident communication skills are essential for this role.
  • Technical Skills: Previous experience as a Field Service Engineer is an advantage. Electrical and mechanical fault finding skills are required.
  • Driving License: A full UK driving license is required for this role.

What We Offer:

  • Competitive Salary: A competitive salary package is offered, with a salary range of £30,000 - £35,000 (DOE).
  • Company Benefits: A company van, company phone, company laptop, company pension, bonus scheme, and 20 days holiday + bank holidays are included in the package.


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