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Technical Support Specialist
2 months ago
Job Title: Field Service Engineer
Job Type: Full-time
Company: Streamline Search
Location: Remote (Domestic and International Travel Required)
About the Role:
We are seeking an experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing on-site technical support, maintenance, and repair services for laser marking and engraving systems.
Key Responsibilities:
- Install, Configure, and Test Laser Systems: Ensure that laser systems are installed, configured, and tested to meet operational standards.
- Preventive Maintenance and Troubleshooting: Conduct routine preventive maintenance and troubleshoot issues to ensure the optimal performance of equipment. Repair or replace faulty components as needed.
- Technical Support: Provide timely on-site and remote technical support to customers, diagnosing system faults and advising on corrective actions.
- Training and Documentation: Train customers on the proper operation and maintenance of laser systems to ensure safe and efficient use. Maintain accurate records of service visits, installations, repairs, and parts used. Submit service reports and documentation promptly.
- Travel and Compliance: Travel to customer sites (domestic and international) for installation, repair, and maintenance of systems. Ensure that all work is performed in compliance with health and safety regulations and company policies.
Requirements:
- Clear and Confident Communication Skills: Excellent communication skills are essential for this role.
- Previous Experience: Previous experience as a Field Service Engineer is an advantage.
- Electrical and Mechanical Fault Finding: Strong electrical and mechanical fault-finding skills are required.
- Full UK Driving Licence: A full UK driving licence is essential for this role.
What We Offer:
- Competitive Salary: A competitive salary package.
- Company Van: A company van for business use.
- Company Phone and Laptop: A company phone and laptop for business use.
- Company Pension: A company pension scheme.
- Bonus Scheme: A bonus scheme.
- Holiday Entitlement: 20 days holiday + bank holidays.
