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Bingo Technical Support Specialist
2 months ago
Are you an experienced and driven professional who excels both independently and collaboratively? Do you enjoy achieving objectives and providing top-notch service while embracing the challenges of various projects? If so, we have an exciting opportunity for you. We are seeking a Bingo Technical Support Specialist to oversee our operations in the North/East London, Essex, and nearby regions.
Your role will be pivotal in managing the execution of our Bingo and IT services to enhance customer satisfaction and boost business outcomes, maximizing profitability through ongoing enhancements.
Benefits include:
33 days of annual leave (inclusive of public holidays)
Options to purchase additional leave
Annual company bonus program
Access to a wellbeing application for you and your family, featuring remote consultations with healthcare professionals
Mental health support app, endorsed by health authorities, designed for the prevention and management of common mental health issues
Financial advisory services to assist with savings, mortgage options, debt management, retirement planning, and more
Apprenticeship opportunities
Digital learning platform with access to numerous online courses
Referral program for friends
Life insurance
Company pension plan
Your responsibilities will include:
Installation and Configuration:
Set up, configure, and install IT equipment and gaming machines in accordance with manufacturer guidelines and regulatory standards.
Maintenance and Repair:
Perform regular maintenance checks, troubleshoot issues, and execute necessary repairs to ensure optimal functionality and reduce downtime.
Troubleshooting:
Utilize diagnostic tools and technical documentation to identify and resolve problems related to hardware, software, and peripheral devices associated with IT equipment and gaming machines.
Customer Support:
Respond swiftly to service requests and inquiries from club personnel, offering technical support, guidance, and training as required.
Preventive Maintenance:
Establish preventive maintenance schedules to proactively address potential issues and extend the lifespan of our IT equipment and gaming machines.
Compliance and Regulations:
Ensure compliance with gaming regulations, safety protocols, and industry best practices in all service and maintenance tasks.
Documentation and Reporting:
Maintain precise records of service activities, including maintenance logs, repair documentation, and inventory management to facilitate tracking and analysis.
Product Knowledge:
Stay informed about the latest advancements, features, and technologies in IT equipment and gaming systems to enhance troubleshooting skills and service quality.
Team Collaboration:
Work closely with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
Customer Relationship Management:
Build strong relationships with club staff, managers, and regional management by providing reliable service, demonstrating professionalism, and fostering trust.
Health & Safety:
Adhere to company health and safety policies.
As a Bingo Technical Support Specialist, you will be responsible for ensuring the seamless operation, maintenance, and repair of IT equipment and gaming machines within our clubs. Your expertise will be essential in troubleshooting technical challenges, delivering timely solutions, and providing exceptional customer service to maintain high levels of customer satisfaction. This position requires a combination of technical skills, a customer-focused mindset, and the ability to adapt to changing work environments.
