Technical Support Specialist

4 weeks ago


Basildon, Essex, United Kingdom Peabody Full time

Your role as an End User Computing Analyst at Peabody involves working collaboratively with various teams to resolve technical issues and provide exceptional customer service. You will be responsible for administering the Service Desk system, ensuring timely and accurate ticket management, and escalating issues to relevant teams as needed.

As a key member of our Service Delivery team, you will be hands-on, problem-solving, and able to break down complex technical information into easily understandable parts. Your ability to present information in a simple, non-technical way will be essential in ensuring our customers understand the issues and solutions.

To be successful in this role, you will need to have experience working within a Service Delivery team, providing 2nd line support, and managing incidents and requests in an ITSM tool. An ITIL v3 qualification is preferred, but not required.

Here are some of the benefits of working at Peabody:

  • 30 days' annual holiday, plus bank holidays
  • Two additional paid volunteering days each year
  • Flexible benefits scheme, including family-friendly benefits and access to a discount portal
  • 4 x salary life assurance
  • Up to 10% pension contribution


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