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Technical Support Specialist

2 months ago


Basildon, Essex, United Kingdom Streamline Search Full time

Job Summary:

Streamline Search is seeking an experienced Field Service Engineer to provide on-site technical support, maintenance, and repair services for laser marking and engraving systems. The successful candidate will be responsible for diagnosing and resolving technical issues, performing preventive maintenance, installing machinery, and training customers on equipment usage.

Key Responsibilities:

  • Conduct routine preventive maintenance and troubleshoot issues to ensure the optimal performance of equipment.
  • Provide timely on-site and remote technical support to customers, diagnosing system faults and advising on corrective actions.
  • Train customers on the proper operation and maintenance of laser systems to ensure safe and efficient use.
  • Maintain accurate records of service visits, installations, repairs, and parts used. Submit service reports and documentation promptly.
  • Travel to customer sites (domestic and international) for installation, repair, and maintenance of systems.
  • Ensure that all work is performed in compliance with health and safety regulations and company policies.

Requirements:

  1. Clear and confident communication skills.
  2. Previous experience as a Field Service Engineer is an advantage.
  3. Electrical and mechanical fault finding.
  4. Full UK driving licence.