Linux Desktop Support Specialist

1 month ago

London, Greater London, United Kingdom Canonical Full time
Unlock Your Potential as a Desktop Support Engineer

This is an exceptional opportunity to showcase your expertise in Linux desktop, Ubuntu, and open source technologies. As a Desktop Support Engineer at Canonical, you will be part of a dedicated team that provides top-notch technical support and engineering solutions to customers adopting Ubuntu and open source on desktop.

Key Responsibilities:
  • Apply your knowledge of Linux desktop, applications, authentication, and security to deliver exceptional support
  • Demonstrate your expertise in TCP/IP, wired and wireless networking on Ubuntu Desktop and Server
  • Act as a technical authority and utilize your experience with popular open source software
  • Provide advice on deployed architecture and implement solutions for complex problems
  • Debug Ubuntu Desktop issues and contribute code to help fix them
  • Communicate regularly with the customer team about ongoing issues
Requirements:
  • BA/BS degree in Computer Science or related technical field
  • Open source experience
  • Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
  • Familiarity with PC and/or laptop hardware as well as SBCs (e.g. Raspberry Pi)
  • Familiarity with Debian or Snap packaging
  • Experience with GNOME, GTK, Python, or C
  • Experience with or willingness to learn new technologies, including Snaps, WSL, and others
  • Fluent English language skills
  • Excellent communication skills and extensive experience in customer-facing positions
  • High motivation, ability to multi-task, and follow-up reliably on commitments
  • Ability to travel

At Canonical, we value innovation, collaboration, and customer satisfaction. If you have a passion for open source technologies, technical support, development, desktop technologies, and networking, this role is an excellent fit for you.

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